Refund policy

Refund & Return Policy

Last updated: October 26, 2026

At Bingoo Top Deals, we are committed to providing quality products and a positive shopping experience. Please review our refund and return policy carefully before placing an order.

1. All Sales Are Final

All sales are final. We do not accept returns, exchanges, or refunds for change of mind, personal preference, or orders placed by mistake.

Once an order has been processed, cancellation requests may not be accepted.

Exceptions apply to verified defective, damaged, incorrect, or otherwise nonconforming products, and where required by applicable consumer protection laws.

2. Defective or Damaged Products

If you receive a product that is defective, damaged, or different from what you ordered, please contact us at support@bingootopdeals.com as soon as possible after delivery.

To help us investigate your claim, please provide:

Your order number
A description of the issue
Clear photos or videos showing the defect or damage
Photos of the packaging, if relevant

Our support team will review the information and may request additional evidence or inspection of the product.

If the product is confirmed to be defective or damaged after verification, we will issue a full refund to your original payment method.

Where required by applicable law, other remedies may also be available.

3. Refund Verification Process

All defect-related refund requests are subject to a reasonable review and verification process.

We may ask customers to provide supporting photographs, videos, or return the product for inspection when necessary and legally permitted.

Once the defect or damage is confirmed, we will notify you of the approval and process your full refund.

We will not require customers to pay return shipping costs for verified defective or incorrect products where applicable law requires us to cover those costs.

4. Non-Refundable Situations

Unless otherwise required by applicable law, we do not offer refunds for:

Change of mind or personal preference
Ordering the wrong product, color, or variant
Products that have been damaged through misuse or improper handling after delivery
Products that are no longer wanted after purchase

5. Refund Processing

Approved refunds will be issued to the original payment method used at checkout.

Please allow additional time for your bank or payment provider to process and reflect the refund in your account.

6. Consumer Rights

Nothing in this policy limits or excludes any rights customers may have under applicable consumer protection laws, including rights relating to defective products, incorrect items, non-delivery, or statutory cancellation and refund rights.

Where applicable law provides greater protection than this policy, the law will take precedence.